Subprocessors
Hone partners with subprocessors to improve our services. At Hone, we are committed to data security and privacy, and this subprocessor list has been evaluated under the Hone vendor and risk management processes.
| Name of sub-processor | Location of sub-processing | Nature of Processing |
|---|---|---|
|
Infrastructure |
||
|
Aiven
|
USA
|
Hosting infrastructure for training classes conducted on the Hone platform.
|
|
AWS
|
USA
|
Compute, Network, and Storage Infrastructure as a Service (IaaS) for the Hone platform.
|
|
Fivetran
|
USA
|
Cloud based service that hosts the data lake that creates data analytics. These analytics are used to create reports of customer data, to improve customer experience and support.
|
|
Mixpanel
|
USA
|
Cloud-based service that measures product usage to enable app optimization. |
|
Training class support
|
||
|
Customer.io
|
USA
|
Cloud based service for email sending for classes, sends notification emails to training class attendees about the training.
|
|
Google
|
USA
|
Cloud based services, for email services and document collaboration with customer, to track class participants provided by customer.
|
|
Segment
|
USA
|
Cloud based service for email sending for classes, sends notification emails to training class attendees about the training.
|
|
Twilio/SendGrid
|
USA
|
Email sending for classes, sends notification emails to class invitees with class details.
|
|
Zapier
|
USA
|
Email forwarding for classes, sends notification emails to class invitees with class details.
|
|
Zoom
|
USA
|
Support provider for live training platform when customer attends classes.
|
|
Customer support
|
||
|
Atlassian Jira
|
US, Germany, Ireland, Singapore, and Australia
|
"Cloud based customer support services, for
support services ticketing system."
|
|
ChurnZero
|
USA = Oregon/Virginia EU = Ireland/Frankfurt
|
Cloud based service to log customer support services requests.
|
|
Gong
|
Israel
|
Cloud based services to record calls between Hone and the customer, to track and address customer’s support services requests.
|
|
Salesforce
|
USA
|
Cloud based customer relationship management services, to manage customer contacts.
|
|
Tableau
|
USA
|
Cloud based services, to track and address support service requests.
|
|
Zendesk
|
USA
|
Cloud based customer support services, for support services ticketing system.
|
|
Satismeter
|
USA
|
Cloud based service to conduct customer surveys about the Hone platform, if the customer chooses to participate in the survey.
|
|
Integrations
|
||
|
Merge
|
USA
|
Cloud based application that integrates data in the customer’s human resources information system (HRIS) with the Hone platform, only if customer chooses to implement this integration.
|
