Subprocessors

Hone partners with subprocessors to improve our services. At Hone, we are committed to data security and privacy, and this subprocessor list has been evaluated under the Hone vendor and risk management processes.

Name of sub-processor Location of sub-processing Nature of Processing
Infrastructure
Aiven
USA
Hosting infrastructure for training classes conducted on the Hone platform.
AWS
USA
Compute, Network, and Storage Infrastructure as a Service (IaaS) for the Hone platform.
Fivetran
USA
Cloud based service that hosts the data lake that creates data analytics. These analytics are used to create reports of customer data, to improve customer experience and support.
Mixpanel
USA
Cloud-based service that measures product usage to enable app optimization.
Training class support
Customer.io
USA
Cloud based service for email sending for classes, sends notification emails to training class attendees about the training.
Google
USA
Cloud based services, for email services and document collaboration with customer, to track class participants provided by customer.
Segment
USA
Cloud based service for email sending for classes, sends notification emails to training class attendees about the training.
Twilio/SendGrid
USA
Email sending for classes, sends notification emails to class invitees with class details.
Zapier
USA
Email forwarding for classes, sends notification emails to class invitees with class details.
Zoom
USA
Support provider for live training platform when customer attends classes.
Customer support
Atlassian Jira
US, Germany, Ireland, Singapore, and Australia
"Cloud based customer support services, for support services ticketing system."
ChurnZero
USA = Oregon/Virginia EU = Ireland/Frankfurt
Cloud based service to log customer support services requests.
Gong
Israel
Cloud based services to record calls between Hone and the customer, to track and address customer’s support services requests.
Salesforce
USA
Cloud based customer relationship management services, to manage customer contacts.
Tableau
USA
Cloud based services, to track and address support service requests.
Zendesk
USA
Cloud based customer support services, for support services ticketing system.
Satismeter
USA
Cloud based service to conduct customer surveys about the Hone platform, if the customer chooses to participate in the survey.
Integrations
Merge
USA
Cloud based application that integrates data in the customer’s human resources information system (HRIS) with the Hone platform, only if customer chooses to implement this integration.

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