Navigate Difficult Feedback Conversations is designed to help participants who have a foundational understanding of how to deliver feedback become more effective in handling difficult reactions such as defensiveness, anger, blame, and withdrawal. The class begins by exploring why feedback conversations feel challenging, including insights from research on social acceptance and emotional triggers.

With interactive case studies and real-world scenarios, participants will have an opportunity to practice navigating emotions in feedback conversations, preparing them to do the same on their teams.