Conflict often arises when individuals or groups feel that their viewpoints are not heard or their needs are not valued. High performing leaders are attuned to their people’s viewpoints and needs and able to extract the underlying challenges that can simmer beneath the surface if not addressed effectively.

In this class, you will learn a powerful framework for diagnosing the root causes of conflict, and explore how to defuse tense moments with compassion and grace. Together, we’ll practice holding compassionate conversations that help build mutual respect and a workplace culture of trust and safety.