Case Study

How Clover Health Enables Managers at Scale with Hone AI

With a lean Talent Development team and growing demand for manager support, Clover Health needed a scalable way to deliver personalized, just-in-time coaching — without overburdening its HRBPs or compromising on quality. Hone AI became the always-on resource that fit seamlessly into how managers already work.

Overview

"As a lean Talent Development team, we’re always looking for ways to support managers at scale without sacrificing quality. Hone AI has expanded our reach quickly by giving managers access to an always-on coaching resource that complements our internal support. This impact shows up immediately in how they give feedback, navigate complex decisions, and strengthen strategic thinking. The experience is intuitive and engaging, and because it integrates directly inside Slack, it fits naturally into managers’ day-to-day workflows.

Even with generative AI tools already in use across our organization, Hone AI stands out for being purpose-built for leadership development. It saves our HRBPs and managers meaningful time while still delivering personalized, just-in-time support. We’re already seeing the tactical benefits, and we see strong potential for Hone AI to become an increasingly valuable part of our broader learning ecosystem as it continues to evolve."

Whitley Harris, Director, Talent Development

 

"I enjoyed the role-playing exercise using the GROW method because it helped me guide my direct reports toward identifying their own solutions.. It was a practical way to practice coaching through structured, goal-oriented conversations.

I also enjoyed the roleplay exercise on giving feedback because it allowed me to use realistic scenarios, which made it feel practical and directly applicable. It helped me prepare for actual meetings and feel more confident in delivering feedback effectively."

Robert Mateo, Manager, Nurse Practitioner 

The company

Clover Health (Nasdaq: CLOV) is a physician enablement technology company committed to bringing access to great healthcare to everyone on Medicare. This includes a focus on seniors who have historically lacked access to affordable, high-quality healthcare.

Its strategy is powered by its software platform, Clover Assistant, which aggregates patient data from across the healthcare ecosystem to support clinical decision-making and improve health outcomes through the early identification and management of chronic disease.

For members, Clover Health provides PPO and HMO Medicare Advantage plans in several states, with a differentiated focus on wide-network, high-choice PPO plans. For healthcare providers outside Clover Health's Medicare Advantage plan, the company extends its data-driven technology platform via its subsidiary, Counterpart Health, enabling enhanced patient outcomes and reduced healthcare costs nationwide. Clover Health has published data demonstrating the technology’s impact on Medication Adherence, Congestive Heart Failure, Chronic Obstructive Pulmonary Disease, Underserved Populations, and the earlier identification and management of Diabetes and Chronic Kidney Disease.

Founded in 2014 and headquartered in Franklin, TN, Clover Health has approximately 700 employees.

Download the full case study here.